PAIA Manual
Manual published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). Last updated: 30 August 2026.
PAIA gives everyone a right of access to information held by private bodies where that information is required to exercise or protect a right. This manual explains what records we hold and how to ask for them.
1. Contact details
| Private body | [REGISTERED COMPANY NAME] |
|---|---|
| Registration number | [COMPANY REGISTRATION NUMBER] |
| Information Officer | [INFORMATION OFFICER NAME] |
| Postal address | [POSTAL ADDRESS] |
| Physical address | [PHYSICAL STREET ADDRESS] |
| Telephone | +27 14 004 0056 |
| [INFORMATION OFFICER EMAIL] | |
| Website | www.blackrhinogamereserve.com |
2. The PAIA Guide
The Information Regulator has published a guide explaining how to use PAIA. It is available free of charge from the Regulator:
Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg 2001
PAIA@inforegulator.org.za
inforegulator.org.za
3. Records we hold
Not every record listed here is automatically available. Access depends on the grounds set out in PAIA, and some records are protected — other people’s personal information, for example.
| Category | Records |
|---|---|
| Company | Founding documents, registration certificates, share and member records, minutes |
| Financial | Annual financial statements, tax records, invoices, bank records, asset register |
| Employment | Employment contracts, payroll, leave, disciplinary records, health and safety records |
| Guests and bookings | Enquiries, reservations, correspondence, invoices, indemnity forms |
| Suppliers | Contracts, service agreements, correspondence |
| Operations | Insurance policies, licences and permits, conservation and wildlife records, incident reports |
| Marketing | Website content, photographs, brochures, rate sheets |
4. Records available without a formal request
Some information is published and needs no request at all: our rates, lodge descriptions, activities, wildlife checklists, contact details, this manual, and our Privacy Policy and Terms and Conditions. All of it is on this website.
5. How to request a record
- Complete the prescribed request form (Form 2, published by the Information Regulator and available at inforegulator.org.za).
- Send it to the Information Officer at the address above.
- Give enough detail to identify the record, and say which right you are seeking to exercise or protect and how the record will help you do so.
- State how you would like to receive the record, and give a contact address.
- If you are asking on someone else’s behalf, attach proof that you may do so.
We will respond within 30 days. That period may be extended in the circumstances PAIA allows, and we will tell you if it is. If we refuse, we will tell you why and explain what you can do next.
6. Fees
A request fee and an access fee may be payable, at the rates prescribed by regulation under PAIA. We will tell you what is payable before doing the work, and no record is released until any fee due has been paid. A request by a person for their own personal information does not attract a request fee.
7. If we refuse
You may apply to a court for relief, as set out in section 78 of PAIA, or lodge a complaint with the Information Regulator.
8. Availability of this manual
This manual is published on this website and is available for inspection at our principal place of business during normal business hours. A copy will be provided on request; a fee may apply for a printed copy.